Who we are

HospitalOne is a hospital-based dental provider delivering advanced, safe, and honest care. We are committed to protecting your privacy and handling your personal data with transparency and care. For all enquiries, contact: contact@hospitalone.com

What data we collect

We may collect:

Contact details (name, phone, email)
Medical and dental history
Records of your treatment and care
Website usage data (cookies, analytics)

Why we collect your data

We process your personal data to:

Provide you with safe, effective treatment
Book and manage appointments
Ensure regulatory compliance (e.g. medical safety, GDPR)
Improve our services and user experience

Our legal basis for processing

We process data on the following grounds:

Consent (e.g. for marketing communications)
Contractual necessity (e.g. treatment delivery)
Legal obligation (e.g. medical record-keeping)
Legitimate interests (e.g. service improvement)

How we protect and share your data

Data is stored securely, with strict access controls.
We may share data with partner labs, clinicians, or regulators, but only where necessary and under secure protocols.
We do not sell your data to third parties.

Your rights

You have the right to:

Access, correct, or delete your data
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)

How long do we keep your data

Medical records are retained for at least 8 years (or longer for children), as required by UK health regulations.

Legal Disclaimer

The content on this website and in our communications is for general informational purposes only. It is not medical or legal advice. Every patient is different. Please speak to one of our professionals to understand what’s right for you.

While we provide guidance on treatment options, HospitalOne does not offer legal advice or guarantee eligibility for cross-border healthcare reimbursement. Always consult your national health authority for such queries.